Hi there, this is Kelly with Dyson. I'm sorry to hear that you've only rated your Dyson Supersonic™ hair dryer one star. While we can definitely respect your opinion, I'm happy to share that the Dyson Supersonic™ hairdryer has been designed to completely blow dry and style your hair. It's a great option for those who want fast drying and smooth, controlled styling with techniques and additional tools such as a brush. I'm also happy to share that we do offer styling guides directly on our Dyson Hair YouTube channel, for great examples and styling ideas. We've also received great feedback regarding reduce the drying times, along with improved hair texture as a result of using Dyson Supersonic™. We'd value the opportunity to go over your machine with you to help ensure you're getting the best from your Dyson Supersonic™ hair dryer. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you. Best wishes, Kelly Dyson Customer Support

Hello, this is Kelly with Dyson. We're so disappointed to hear that you've had such a negative experience with your Dyson Supersonic™. We would always expect that your Dyson works as intended right out of the box and for years to come. It's always disheartening to hear when this is not the experience for our owners. We do understand that you're intending to return the item for a refund. If you have any other questions or concerns that we can help with, please just let us know. Best wishes, Kelly Dyson Customer Support