Hi Diane,Thank you for sharing your feedback on your PAW Patrol Snuggle Up Skye. Our commitment is to deliver a super soft, cuddly plush that will be your child's favorite part of bedtime and playtime! We're sorry to hear that yours arrived dirty. We would be grateful for the opportunity to turn this into a positive experience for you.Please contact our Customer Care team at 1 800 622 8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!Regards,Spin Master Customer Care

Hi Tx, thank you for taking the time to share your review of the Paw Patrol Snuggle Up Pup with us. We're sorry to hear that it did not meet your full expectations, and we appreciate your feedback. We would love to learn more to help make this up to you. Please reach out to our Customer Care team at 1800 622 8339 and an agent will gladly assist you further. For more contact information, please refer here: spinmaster.com/contact-us. Thank you!