Hello. Thank you for sharing your experience with the Coleman Classic Series 62-Quart Wheeled Cooler. We are sorry to hear that the ice did not last as long as you had expected, and we understand how disappointing that can be. Ice retention is influenced by several factors such as ambient temperature, the amount of sunlight exposure, and the type of ice that is used. To help extend performance, we recommend: - Pre-chilling the cooler before adding items - Using block ice, which melts more slowly than cubed or bagged ice - Keeping the cooler shaded and limiting the number of times the lid is opened We truly appreciate your feedback and will be sure to share it with our product team. Thank you for letting us know about your experience. If you require further assistance, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care

Hello there! Thanks for your feedback! We understand that finding the right size cooler can make all the difference. If you ever decide to go for the Classic or need help choosing a size that suits your needs better, we’re here to help! For further questions or inquiries, you may also visit our contact us web form. https://www.coleman.com/support/contact-us, or by phone & chat Mon-Fri, 9 AM - 5 PM Have a nice day! Coleman Consumer Care.

Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our 316 Series™ 62-Quart Wheeled Cooler. We are sorry to hear that it did not meet your expectations. However, our cooler is designed to keep ice for up to 5 days in temperatures as high as 90°F (32°C). This performance can vary based on factors such as how often the cooler is opened, the amount of ice and contents inside, and exposure to direct sunlight. Additionally, the lid is fully insulated, allowing the ice to stay cold for up to 5 days. We will forward your feedback to the relevant department. If you need our assistance, please reach out to us via our official Coleman "Contact Us" website https://www.coleman.com/supportShow?cfid=contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Coleman Consumer Care

Hello! We’re sorry to hear that quality of this cooler didn’t meet your expectations. This is certainly not the experience we want you to have. Your feedback is highly appreciated and valued by the business, and we will make sure that your insights are shared. For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.